FAQ's & Contact us

A personalised spend target will be given to you to achieve based on the date you signed up, until 30/11/2023.

Targets are created by reviewing your sales history with Huws Gray and Huws Gray Buildbase to calculate your target.

If you have multiple trade accounts with Huws Gray or Huws Gray Buildbase the accounts will be grouped together to create a combined target.

Sales from multiple accounts will contribute towards your target.

_{For new customers with limited sales history, a standard target will be allocated.} 

Once you’ve hit your target, you will then start earning 2% in Reward Points on collected and delivered orders* up to 30th of November 2023. Returned items will be deducted from your total sales.

_{*All direct sales except kitchens and bathrooms are excluded from Huws Gray Rewards Plus. See Terms & Conditions for more information.}

_{Returned items will be deducted from your total sales and any points awarded revoked.}

Sales and points are updated bi-weekly (but often sooner). Sales may therefore display on Huws Gray Rewards Plus after the delivery of the order. Sales with a transaction date before the date you registered for Huws Gray Rewards Plus are excluded.

Direct sales are not included in Huws Gray Rewards Plus except for kitchens and bathrooms. Direct sales are products that are delivered direct from the manufacturer, often – but not limited to - large bulk orders or special items. These sales will not be included towards your target, and you will therefore not receive any points for direct sales.

Once redeemed, 1 point = £1.

Points can only be redeemed online and not exchanged for cash. 

You can redeem your Reward Points at any time, however this must be before 11:59 on 31/12/2023 when any unredeemed points will expire.

First login to your account and click 'redeem' located on the top navigation bar. 

You can then see the products that are available to redeem for, you can then add your chosen product(s) to your basket and check out.

Don’t forget to update your delivery address before checking out.

You can spend your Love2shop card in 95+ stores. For the full list of retailers please click here.

Please register your Love2shop card on www.love2shop.co.uk so you can; view your balance and activity, report a lost or stolen card and get exclusive offers and deals including e-codes for experience days or online spending.

_{Please note: accepted retailers continually change. Details correct at time of design.}

You will receive your e-Gift Card to your registered email address in the form of a digital gift code, and a link to a redemption portal. From there, you enter the code, and choose your own reward from a catalogue of shopping, dining, and experience brands.

Love2shop e-Gift Cards can only be redeemed for rewards from the e-Gift card redemption portal.  You can pick from a selection of in-store, online, experience, and dining brands. For the full list of retailers please click here.

_{Please note: accepting retailers continually change. Details correct at time of design. Products you redeem for will have their own T&C's.}

Your Love2shop e-Gift Card will have an expiry date on the email when it is sent to you. This will be a year from the date of dispatch.

Please note when you exchange your e-Gift Card, you will receive a new product which would have its own expiry date.

The Love2shop Card will have an expiry date printed on the front of it, this will be at least a year from the date of dispatch, however this is normally much longer.

If you have issues using either product, please contact help@love2shop.co.uk or call 0344 375 0739 with your card number or code details, so the team can investigate further.

Unfortunately once your order has been dispatched the delivery address cannot be changed

e-Gift Cards are sent to your registered email address, if you would like to change this, please update your registered email address before placing your order!

Once e-Gift Cards have been dispatched, they can only be resent to the original email address.

E-codes are delivered to your registered email address within 3 full working days. Don’t forget to check your junk and spam inboxes too.

Physical cards are delivered to the address entered at checkout within 10 full working days at most, however this is normally much sooner!

If your physical order is more than £125 it will be sent via a tracked signed for delivery, ensure to enter an address where a trusted person is available to sign between Monday-Friday 9-5

E-codes will be delivered to your registered email address within 3 full working days. Don’t forget to check your junk and spam inboxes too.

Physical cards will be delivered to the address entered at checkout within 10 full working days at most, however this is normally much sooner! 

Should the above timeframe pass and you have still not received your order, please fill out a contact us form so we can investigate further. Please don’t forget to include the address you have requested delivery to. 

If you have your card number or code details, please contact help@love2shop.co.uk or call 0344 375 0739 to organise a replacement. Please note this team are unable to assist with any non-received orders or queries related to the program.

If you cannot find your card or code details, please contact us so we can provide these to you.

_{Please note replacing lost cards may incur a fee.}

We are sorry to hear this.

Please contact help@love2shop.co.uk or call 0344 375 0739 with your card number or code details, so the team can investigate further.

_{Please note this team are unable to assist with any non-received orders or queries related to the program.}